Collection Email issue | Member To Member Support | eBay UK

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Collection Email issue | Member To Member Support | eBay UK

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Collection Email issue

Hi, I am facing the problem continuously. Some time i got order which Collection delivery. But after it’s delivered to the collection place . Customer asking me I didn’t receive Collection email. Whats the reasons ! And who is responsible for that Collection email ! Kindly share your experience and help me with problem.

Thanks

qaderz

2545 View listings

Posted 11 months ago·Last reply 11 months ago

1 comment

tobiasd4

Mentor11 months ago

If buyer selects click & collect, are you FM code to address so shop can book item in.

If not shop can refuse parcel.

Once booked in, ebay send buyer collection code ( not seller),

if no code, buyer needs to contact ebay ASAP.