Unless you can persuade ebay to reopen it, there is nothing you can do. When you go to close a case there is a warning that you can't open another. The only exception is where you open a case for item not received, after which you can open a case for item not as described.
Automated agents will be available on chat outside of the above hours.
For this, I strongly recommend contacting CS first thing tomorrow morning, when the lines first open at 8a.m. for live agents, as there's more chance of Dublin answering.
samor_183
OP11 months agoI have closed a return by accident what shall I do
papso22
Mentor11 months agoUnless you can persuade ebay to reopen it, there is nothing you can do. When you go to close a case there is a warning that you can't open another. The only exception is where you open a case for item not received, after which you can open a case for item not as described.
samor_183
OP11 months agoSent from my iPhone
papso22
Mentor11 months agoWe are not connected to ebay customer services, we are just other members like you.
tressygirl
Mentor11 months agoYou can ask eBay Customer Services link below, be aware, it's not a given it will be granted, but worth a shot.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
For this, I strongly recommend contacting CS first thing tomorrow morning, when the lines first open at 8a.m. for live agents, as there's more chance of Dublin answering.
@samor_183