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"Click & collect" problem- NO collection code is received
Summary: uranusind is experiencing an issue with eBay's Collect+ system where collection codes for purchased items marked as "Ready for Collection" have not been received, hindering the ability to collect the items. Despite contacting eBay multiple times, including phone calls and assurances from agents, the problem persists without resolution, and promised transcripts of conversations have not been provided. tressygirl suggests checking all possible communication channels for the collection code and recommends contacting eBay customer service at specific times for better assistance.
Hi All
This is completely about the collection of purchased items through Collect + system.
The problem is recent, but persistent. My purchased items have been paid, delivered and now waiting for the collection at the collection shop. EBay marked these items as "READY FOR COLLECTION", while no updating message (!) is received with any collection codes for these items.
A perfectly bona fide seller, and the buyer is bona fide as well, but no chance to collect the purchased item simply because ebay fails (with no explanation) to provide a collection codes to complete the operation.
Again, the items are marked "Ready for Collection" in Purchase history and the same in 'Order details' file - "Ready for Collection" and no collection code.
Contacted ebay on Thursday 13.08 over the phone, was assured they "will take care"; today on 17th, evening, still no response is received from eBay. I week collection time is running out.
Within nearly 20 years of my ebay experience I cannot recall a case, when the item is marked as "ready" and no chance to collect it. That's why I'd appreciate if somebody having similar experience could share it or may advise what can be done in this funny and really sad, at the same time, situation.
tressygirl
Mentor3 weeks agoIt's unfortunate when you receive an unhelpful CS agent, or one who is not fully aware of eBay's policies.
Please check your order details again, your eBay messages, emails, even Spam, if the collection code is not there contact Customer Services again but preferably at 8 a.m. on a Monday morning as there's more chance of Dublin answering.
You do have to be persistent and keep entering I wish to speak to an agent here:
https://www.ebay.co.uk/help/eua?id=5190
@uranusind
uranusind
OP3 weeks agoActually, there is no problem in contacting ebay agents, they talk and disappear with no return. On 13.08 they gave me a phone call on my request within couple of minutes. (!) The agent checked my account, made sure that my report is true and stated she could not explain why it's going on. Advised waiting for 24 hour.
(!!) Second agent on 17.08 checked my account again, confirmed all is true and suggested no explanation, just advised waiting another 72 hours. NO HELP. The agent (Bhabani) also promised to send me the transcript of our chat session, which is there usual practice. NOTHING was received.
tressygirl
Mentor3 weeks agoAs said, try 8 a.m. more chance of Dublin answering.
@uranusind