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Click & Collect
My listings are now all offering a click and collect service with price, I do not use that option only postage only so how do I get rid of it?
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My listings are now all offering a click and collect service with price, I do not use that option only postage only so how do I get rid of it?
tobiasd4
Mentor5 months agoI checked 2 new listings, neither show C&C.
hannah-granger
OP5 months agoThank you John so much for that, I have just listed a 2nd item and definitely didn't offer C&C but it does show it on the item description page, hopefully this is just a blip at my end and it will magically go away as quickly as it arrived!!! Thank you for helping, much appreciated x
john1297576
Mentor5 months agoSellers are automatically opted in to C&C unless seller opts out. You may not have noticed before but items have to meet certain requirements, for example price.
We'll automatically offer Click & Collect on your listings if:
I must have opted out years ago. It may be a good idea, but can cause problems, if buyer does not collect for example, or as recently seen the chosen C&C store has withdrawn from the scheme so parcel was refused, leaving buyer rather annoyed.
hannah-granger
OP5 months agoThanks John for the info but I have definitely never opted in and in my postage preferences it says the same thing so how can I opt out if I've never been in??? I listed a new item today and my listing draft says 'postage only' but it's showing click & collect as another option
tobiasd4
Mentor5 months agoC&C is no different to posting to buyers home.
Ebay supply delivery address, make sure you include ECP code (if using eBay postage it is part of address)
You can opt out of C&C if you want.
Type click and collect into ebay help.
hannah-granger
OP5 months agoThanks for your message. I hadn't realised that c&c was basically the same as posting to buyer direct, the frustrating part is that when I follow the help page, it does say I'm not enrolled in c&c and my drafts for my listings don't have that as an option so a bit frustrated as to why it's now showing it??
papso22
Mentor5 months agoWith C&C you post to the C&C address chosen by the buyer. Apart from needing to make sure the ecp number is on the parcel there is no difference to posting to the buyer's address.
More info here:
https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/click-collect?id=4180&st=3&pos=2&query=Selling%20with%20Click%20%26%20Collect&intent=click%20and%20collect&lucenceai=lucenceai&docId=HELP1126