Click and Collect item stuck at collection point | Member To Member Support

thing_a_me_bobz · 2026-04-09T06:45:52.774000Z

Hello all, I purchased an item using the click and collect service. The item has been delivered to my collection point, but the shop keeper will not give me the item because I have not been given a bar code for him to scan.The seller will not support in any way, and the courier is not supporting. I cannot return the item because I don't have it, and I can't cancel the order because it has already been shipped. There are no other options on this lovely automated system to help with my problem. Does anyone know who I can contact to try and get my money back? The seller and courier aren't interested and see themselves as not responsible, and ebay don't have any options available on or around this order.

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Click and Collect item stuck at collection point | Member To Member Support | eBay UK