Click and Collect Help, no sms/email | Member To Member Support

fin702966 · 2026-01-06T08:50:40.772000Z

I ordered for an item for the first time on e bay, via royal mail for click and collect. Royal Mail says“Your item has been delivered to your nominated collection point on 05-01-2026 and it's now ready for you to collect” But E bay still says dispatched, and the click and collect part is not blue. But it does say “Delivered to Your Collection Point by” which matches what royal mail said. I also have no email or sms, which royal mail says i need to collect the item. Is this normal for ebay to do?Why do i have no email/sms message? and how can i get one if it’s needed for collection?

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Click and Collect Help, no sms/email | Member To Member Support | eBay UK