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Claiming back the postal costs on a sold item
I sold an item recently and due to an error on my part I understated the weight. I have now paid for a label myself and sent the item and was wondering how I can get ebay to pass the postal costs paid by the buyer to me,
2 comments
john1297576
Mentor1 month agoIf buyer paid for label, you will be out of pocket as they get the refund.
tressygirl
Mentor1 month agoA refund is sent to whoever paid for the SD label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
@theclanger