CHAT SUPPORT ISSUE (CHAT IS ALL GREYED OUT) | Member To Member Support

onepoundbargain · 2025-12-04T19:21:05.827000Z

I’m seriously at a breaking point with eBay right now.My chat support has been completely greyed out for days, and I have ZERO access to speak with anyone. I’ve been running losses for the past 3 months because critical issues weren’t resolved on time. I can’t even use phone support due to personal reasons, so chat is the ONLY channel I rely on — and it’s just gone.Because I couldn’t communicate with support about multiple cases, I went from a Top Rated Seller to BELOW STANDARD. That’s a massive operational hit, and honestly, it’s unacceptable. No escalation, no resolution, no support touchpoints. The user experience is completely broken.If this doesn’t get fixed ASAP, I’m seriously considering exiting the platform. It makes no sense to stay on a marketplace where sellers are penalized due to system failures and lack of customer support access.eBay UK, this is a critical blocker — resolve it.~~~

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CHAT SUPPORT ISSUE (CHAT IS ALL GREYED OUT) | Member To Member Support | eBay UK