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CHAT SUPPORT ISSUE (CHAT IS ALL GREYED OUT)
I’m seriously at a breaking point with eBay right now.
My chat support has been completely greyed out for days, and I have ZERO access to speak with anyone. I’ve been running losses for the past 3 months because critical issues weren’t resolved on time. I can’t even use phone support due to personal reasons, so chat is the ONLY channel I rely on — and it’s just gone.
Because I couldn’t communicate with support about multiple cases, I went from a Top Rated Seller to BELOW STANDARD. That’s a massive operational hit, and honestly, it’s unacceptable. No escalation, no resolution, no support touchpoints. The user experience is completely broken.
If this doesn’t get fixed ASAP, I’m seriously considering exiting the platform. It makes no sense to stay on a marketplace where sellers are penalized due to system failures and lack of customer support access.
eBay UK, this is a critical blocker — resolve it.~~~
**peaseblossom**
Mentor10 months agoOne of the ebay community staff may be able to help: marco@ebay kat@ebay dave@ebay
If they don't respond to this come back here next Wednesday between 2pm and 3pm. They hold weekly Q&A sessions for anyone having problems. Hopefully one of them will be able to help you.