Locked
Discussion interactions are currently paused.
Charged Extra for Postage After Checkout by Final Courier
I have been charged and extra £10.30 by Royal Mail for them to deliver a parcel that was sent with Ebay Simple Delivery. I have tried to contact customer service, but the AI is useless and I keep getting error messages and I can't find any other way of contacting Ebay.
dominicantwel_0
Posted 1 month ago · Edited 1 month ago·Last reply Sep 12, 2026 at 5:47 PM
8 comments
john1297576
Mentor1 month agoIt is always recommended not to psy, and then open a not received case.
I think this is what ebay are referring to as I doubt there is any way to recover your money.
dominicantwel_0
OPSep 12, 2026 at 5:47 PMAh, I didn't know it was that specific parcel so someone else in my house paid the postage so we could find out who it was for.
tobiasd4
Mentor1 month agoEbay don't get involved with postage disputes.
dominicantwel_0
OP1 month agoThis notice is in my messages with the seller. The 'file a claim' part doesn't show up in the purchase history menu as described.
tressygirl
Mentor1 month agoThis is a generic message which appears whenever there is any message between buyer and seller, in my humble opinion it's very misleading especially advising any postage issues to contact CS .
All you can do to retrieve that excess is to send the seller a polite message perhaps with a photo of the excess to pay seen on the parcel, but there's nothing to enforce them to refund you.
The correct method as explained, was to refuse delivery and open a case for item not received, I agree not an eBay ruling, a buyer would necessary know!
@dominicantwel_0
dominicantwel_0
OPSep 12, 2026 at 5:47 PMAh, I didn't know it was that specific parcel so someone else in my house paid the postage so we could find out who it was for. I'll message the buyer and see what they say about it. Thank you.
papso22
Mentor1 month agoAre you the buyer or seller?
dominicantwel_0
OP1 month agoI am the buyer.