Charged a fee for a buyer cancelling an order | Member To Member Support

nickfrit-0 · 2026-05-14T10:11:39.908000Z

Someone just bought an item from me, but put in a request to cancel because they had changed their mind. When I went to cancel the order for them, Ebay tried to charge me £12. I understand that there are fees attached to selling, but why am I being charged for item that has not been sold? I can see there is something about fee credits. I can't get through to anyone on Ebay, of course. Can anyone help?

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Charged a fee for a buyer cancelling an order | Member To Member Support | eBay UK