Charge buyer for cost of cancelled order? | Member To Member Support

mljdlic · 2026-06-19T07:03:26.331749Z

I sold a tent, the buyer paid and I paid for postage, which was £50 due to the size. Then the buyer asked to cancel before the item had been dispatched. I was reluctant to cancel but eBay rules suggested that I should agree to it and give a full refund. This is what I did. However UPS are going to charge me £7.50 for cancelling the delivery. I know it's not much but I feel I should be able to charge the buyer for this. eBay rules state that sellers can't charge buyers for any costs associated with cancelling. Is this everyone's understanding?

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Charge buyer for cost of cancelled order? | Member To Member Support | eBay UK