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Changing reason for refund
Hello, I started my return for a return of a damaged item but it’s put the reason as found better price! I can’t change it to the correct reason although I haven’t submitted it yet.
2 comments
**peaseblossom**
Mentor10 months agoIf it hasn't gone through log out and back in and start again. If it did go through contact ebay and they may change the reason for you. Request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
@bexbissel70
fargvs
Mentor10 months agoAre you using these links ? ---You only have 30 days from estimated delivery date to open an official 'Item not as described' (faulty) case --- Seller or eBay should supply a prepaid return label --- follow the instructions carefully and escalate to eBay on day 4 for their assistance >
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...
https://pages.ebay.co.uk/ebay-money-back-guarantee/