Locked
Discussion interactions are currently paused.
Change Tracing Number
I posted an item today but the supplied posting method was unsuitable so i purchased another . how do i change the tracking number on the item so the buyer can track their item. Thank you.
3 comments
tommystrezures
Mentor5 months agoYou need to send them a message with the details. Then in the event of any problem eBay can see it in the message system.
postman-pat0_0
OP5 months agoSend who a message. The customer?
**peaseblossom**
Mentor5 months agoYou can message your buyer with the tracking details. If necessary you would be able to add the new number to an "Item not received" case if one was opened. Payment will be held for 14 days.
If it's not marked dispatched you can do that by opening the original pre-paid Simple Delivery label (Get prepaid label > Get prepaid label and QR code). It will remain unused and the cost will be automatically refunded to the buyer in 30 days (assuming they paid for it).
@postman-pat0_0