Change reason for returning purchase. Can this be done ?

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I chose incorrect reason for return. Can this be revised?

phwill2697

Posted 5 months ago·Last reply 5 months ago

2 comments

**peaseblossom**

Mentor5 months ago

You'd have to contact customer support and ask them to change it for you.

jckl1957

·5 months ago

You can't do it manually, and if you close the case you can't open another one.

You can contact Customer Services and see if an agent will change the reason for you.