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Challenges with eBay's Delivery System
Summary: lee31rob9 initiated a discussion about difficulties sellers face on eBay when they cannot update shipping statuses or add tracking information using specific delivery services like Royal Mail. They expressed frustration over being unable to mark items as delivered when not using eBay's Royal Mail service. tressygirl suggested messaging buyers with tracking details and shared refund protocols if a Simple Delivery label wasn't used. tobiasd4 questioned why the Simple Delivery label wasn't being used, noting the refund process and payment timeline.
Many of us rely on platforms like eBay for our buying and selling needs. A frequent issue sellers encounter is the inability to update shipping statuses or add tracking information when using certain delivery services like Royal Mail. How have you navigated this challenge?
Let's discuss:
Have you faced difficulties marking items as delivered or adding tracking numbers on eBay?
What alternative solutions have you found effective in keeping buyers informed?
How do you communicate with buyers to ensure transparency during the shipping process?
Share your experiences and any tips that might help your fellow community members!
tobiasd4
Mentor3 weeks agoWhy are you not using simple delivery label?
If buyer paid for it, they get refund, not you.
You can't add tracking if using your own postage, you will get paid in 14 days.
lee31rob9
OP3 weeks agoSent my item myself not using the Royal Mail eBay created. Now I can’t add tracking or say it’s been delivered. I’m fuming about it. EBay has been no help at all
tressygirl
Mentor3 weeks agoAs advised, you cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.
A refund is sent to whoever paid for the SD label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling
@lee31rob9 .