Certified Program-Warranty Claims-Ebay useless | Member To Member Support

slide1971 · 2026-05-30T10:04:56.109000Z

So, after looking for similar issues, of which there are plenty, it appears that any seller selling anything with a warranty, doesnt need to honour it and ebay dont care! I bought a mobile through the certified open box program, comes with a 1 year warranty. Phone has developed a fault and after emails with seller, (which i will mention at some point in the future as a warning to others) returned device. They have had for over a week with no comms. They have not replied to any emails asking for an update. Trying to contact ebay is a joke and because its over 30 days, they dont seem to care! So i have reported the seller through ebay, as it seems like that's all I can do, but what is the point of a certified program that makes a big deal about having a 1 year warranty if you cant claim support through ebay and the seller ignores you? Basically there is no point and this "certifed" program is now basically mis-selling by ebay. Anyone had similar through a certified program?

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Certified Program-Warranty Claims-Ebay useless | Member To Member Support | eBay UK