Case Refund Disputed | Member To Member Support

lak3568 · 2026-06-05T06:16:17.889000Z

Customer open a request that she didn't receive the item but when we check the tracking details and GPS coordinates it show that the product is deliver to her address and also have an image as a proof of delivery to her letter box but she open request and eBay refund her. eBay didn't ask me to submit the gps nav. Totally loss for me.The customer opened an 'Item Not Received' request, claiming she did not receive the package. However, when checking the tracking details and GPS coordinates, they clearly show that the product was successfully delivered to her exact address. I also have an image as proof of delivery, showing the item inside her letterbox. Despite this evidence, eBay closed the case and issued a refund to the buyer without checking the truth or asking me to submit the GPS navigation data. This is a total financial loss for me, and I request a full review under Seller Protection.

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Case Refund Disputed | Member To Member Support | eBay UK