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Case incorrectly marked as return – partial delivery & double import fees
Hello,
I need help with an eBay case that was incorrectly classified as a standard return.
This order was a SPLIT SHIPMENT / PARTIAL DELIVERY.
I ordered 4 items in total.
So far:
- I have received 3 out of 4 items
- 1 item is still missing
- Because the seller split the shipment into multiple packages, I was charged USD $60 in additional import taxes
The case was automatically marked as “return approved”, but I do NOT want to return the items I already received.
This is not a return situation, it is a partial delivery / missing item case.
I am requesting:
1) The case to be corrected to PARTIAL DELIVERY / ITEM NOT RECEIVED
2) Removal of the return requirement
3) Guidance on reimbursement of the extra import fees caused by the split shipment
I cannot take phone calls and need this handled in writing.
Thank you for your help.
**peaseblossom**
Mentor7 months agoYou're on the UK site so you might be better off getting advice on the .com site.
But if the items were bought as separate transactions you should be able to close your current return case for that one item and still be able to open a "not received" case for it.
However, if they were bought as one transaction you do need to use a "not as described" return. You can ask the seller to send the missing one or issue a partial refund but if they refuse you would have to proceed with returning the ones you have got unless you decide just to keep them as they are.
You have to apply to your own government tax department for the refund of import tax.
@kegutirrez0