Can’t update postage and tracking pls help! | Member To Member Support

finerthingsantiques · 2025-12-07T11:06:07.340000Z

I had to use a different postage method to the one that was on the QR I downloaded. Due to the cost of the item I has to add higher compensation for loss. Post office said I can’t pay the difference or edit the postage on the prepaid label. so I paid for next day tracked and signed. it’s been delivered but there is no where to edit and update this tracking and it’s just showing as not dispatched. Even when I click on manage postage it doesn’t give the option to add a different tracking number. All I can find about managing it is that if the QR code hasn’t been used then it will be refunded to buyer 30-40’days. How do I update this order so that funds can reach my account? ebay chatbot is useless and I can’t access their live support-says unavailable. thank you for any advice.

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Can’t update postage and tracking pls help! | Member To Member Support | eBay UK