Can't select collection option at checkout | Member To Member Support

microfan10 · 2025-10-26T23:27:04.222000Z

I just bought an item that had a collection option shown but when I go to pay, after selecting collection, I get a message:Unfortunately, this seller won't send to your location. Please update your delivery address or contact the seller to request order total. When I try to request total from seller I get:Items involving vault, Authenticity Guarantee, or exports are not combinable and must be sent separately Customer support told me seller hadn't included some countries or a collection option (which I guess might explain the above) so seller should contact eBay to change it. Seller said was told all is ok with listing after they then contacted customer support. Not sure who to believe here as it's still not working - is this maybe an eBay 'glitch'? Seller appears genuine, has positive feedback etc..

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Can't select collection option at checkout | Member To Member Support | eBay UK