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Can't process refund, keep asking to update payment method
I'm trying to send refund to buyer and can't do it - it keep asking me to update payment method - I did it everywhere I can but still can't process refund. Is so annoying, how I can contact support or sort it please
4 comments
*vyolla*
Mentor6 months agoHas the payment method been specifically added for selling costs?
https://www.ebay.co.uk/help/selling/fees-credits-invoices/setting-changing-payment-method-fees-selling-costs?id=5205&st=3&pos=5&query=Setting%20up%20and%20changing%20your%20payment%20method%20for%20fees%20and%20selling%20costs&intent=seller%20fee%20payment&lucenceai=lucenceai&docId=HELP1632
backgammon.pl
OP6 months agothank you for help - I sorted it. My payments method was bank account - but it is not enough, PayPal is not enough too. I added card and after it it works. Thank you all for helping me out
john1297576
Mentor6 months agoWhy are you wanting to refund?
If buyer has opened a case, then you refund through the case, not by clicking on the refund link in drop down menu.
backgammon.pl
OP6 months agoneed to add payment method. I did it - there is no other place to update it
and still getting same information 😞