cant get entry to my e mail account need to contact e bay by e mail

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cant access my account password seems to be the problem when requesting new password procedure details come up of a completely alien account --to me chat agent couldnt help gave me phone number of security aspects called them couldnt solve problem suggest i open a new account explained i couldnt do that as i only have 1 e mail address does anyone have an e mail address i can contact? thank you

wi788478

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Posted 10 months ago·Last reply 10 months ago

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fargvs

Mentor10 months ago

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Have you unintentionally opened another account ? --- Reported to happen when using Phones /Apps to Login using Apple/Google/FB links resulting in opening a 'cloned' account with lost history/missing/corrupted details.

Using a PC/Laptop, log out and try to recover your Original account/history with a fresh Homepage login > www.ebay.co.uk < and previous/usual email/Username/s/Password/s etc. --- any new account can then remain unused or closed.

You are unlikely to get a reply to any email you send to eBay as there is no direct email link but you can contact CS by requesting a Callback here >

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid