Can’t find Movement Reference Number (MRN) | Member To Member Support

okp-2632 · 2025-10-22T23:23:24.562000Z

Hi, I purchased an item from the US and delivered to the UK. I had to pay custom tax and the item was wrong item. I need MRN to claim a refund from HMRC but I don’t see it anywhere on the package or labels. Where can I find it? The local courier was Parcel force (Royal Mail) but they said they don’t know it. Do I have to find a local courier (UPS or DHL) and call them?

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Can’t find Movement Reference Number (MRN) | Member To Member Support | eBay UK