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cannot find correct username used to purchase item
I bought a rear bumper for my 2016 citreon dispatch LWB van, unfortunately it was the wrong item, I have exchanged emails with the seller but for some reason my current username isn't the one that i purchased the item with, the seller has asked me to use the same username I purchased the bumper with as they cannot deal with another username. I have tried to locate this other username without success, can anyone suggest how I can find the correct username, I cannot find the purchase in my histiory under my normal username but have copies of emails showing the purchase
6 comments
fargvs
Mentor7 months agoFind the email Guest order Transaction number details using the Blue button in the link below --- Case options within 30 days from sale are there if needed >
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returnin...
https://pages.ebay.co.uk/ebay-money-back-guarantee/
red_magpie
Mentor7 months agoIt would help so much if users asking questions would provide more information. It makes it such hard work, trying to help with little but guesswork to go on.
The seller is talking nonsense to say that they cannot deal with another username. It's your identity, not any username for online shopping, that is relevant.
In your case, the first point is whether you still have any right to a return or refund. This depends upon the date you received the item - eBay's money back guarantee applies for ony 30 days (assuming that the seller sent the wrong item). If the mistake was yours, the seller's window for change of mind returns will apply - probably only 14 days.
If it's still covered, the next question is whether you closed the account on which you bought it? Or simply changed your username to the one you now use? If the latter, eBay's returnns and refunds procedures will still apply, if within the time limit.
If it's longer than 30 days, you may still be able to get help from your payment provider, e.g. credit or debit card issuer. Your eBay username will be irrelevant; ditto if there's enough money involved to consider using the new online small claims procedure (Money Claim Online - MCOL). Only your real name is required.
countywid_674
OP7 months agowell within the 30day period,
Chris Harrison
Countywide Joinery Ltd
www.countywidejoinery.com
john1297576
Mentor7 months agoYou probably bought as a guest, in which case all information will be on the email from ebay confirming purchase.
https://www.ebay.co.uk/help/buying/paying-items/buying-guest?id=4035&st=3&pos=2&query=Buying%20as%20a%20guest%20&intent=%20buying%20as%20a%20guest&lucenceai=lucenceai&docId=HELP1147
countywid_674
OP7 months agocomes back with a message saying Order not found, there has been an error
retrieving your order. if you need help,visit our help pages. all rather
frustrating as I have the confirmation of payment email
papso22
Mentor7 months agoThe confirmation of order email should tell you how to deal with issues when you buy as a guest.