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Cannot contact an agent
I have stopped receiving codes to log into my account on my laptop and can only use my account on my phone, I have had the codes that were queued cleared but this has not fixed the problem and now I cannot get through to an agent and I’m in a death loop on the contact us page.
4 comments
fargvs
Mentor3 weeks ago · EditedLog out on your Laptop, Restart, log back in again and use settings to go directly into the wwww.ebay.co.uk website Homepage using your usual username/password. Should not need any codes --- if you have a VPN installed ?, disable it for the time being.
mk1golf1111
OP3 weeks agoThanks for the reply.
That won’t work it keeps telling me it will send a log in code to my email but no code is ever sent.
tommystrezures
Mentor3 weeks agoHave you checked spam etc, in case its going there?
mk1golf1111
OP3 weeks agoYeah unfortunately it’s not that simple I wish it was.
I got an agent to call me back and he tried a few things then said he was transferring me to another department and then cut me off.