Cancelling an order when "a cancellation already exists". | Member To Member Support

ro-577220 · 2026-05-13T23:53:14.296000Z

Hi. I listed an item without the option to deliver. It was bought by someone who wants it delivered, which I'm happy to do. I've therefore agreed with the buyer that I'll cancel the order and relist it with the delivery cost added, and they'll then buy the item again. Problem is that 'the system' doesn't allow me to cancel the order "because a cancellation already exists" - that was the buyer initially trying to cancel the order when they realised there wasn't a deliver option. Because I didn't respond within 3 days I can't seemingly now cancel the order. Any ideas? This is an entirely amicable arrangement between buyer and seller using the platform - it's just proving difficult to execute. Paying for delivery separately with paypal isn't an option.Many thanks.

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Cancelling an order when "a cancellation already exists". | Member To Member Support | eBay UK