Cancelled postage labels

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I cancelled 2 postage labels but have not been reimbursed

nananicnacs

Posted 1 year ago·Last reply 1 year ago

2 comments

61stephenuk

Mentor1 year ago

Looking at your completed listings it seems the buyers paid the postage so they will get the refund for the unused labels as tressy girl says

Why didn't you use the supplied labels?

tressygirl

Mentor1 year ago

This is how refunds for unused Simple Delivery labels works:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@nananicnacs