Cancelled order was shipped by mistake | Member To Member Support

akibeydil · 2026-04-07T22:17:05.333000Z

Hi The buyer placed an order.The buyer then cancelled the order before it was shipped.I approved the cancellation immediately. The order status on eBay shows as "Cancelled" and the buyer received a full refund through Klarna.The problem:Despite the cancellation, my warehouse mistakenly shipped the product due to an internal processing error.I had instructed the warehouse not to ship this order, but the instruction was not followed.The buyer has now received the product and informed me about it.The order is cancelled in eBay's system, I cannot open a normal Return Request for this transaction.I want to resolve this fairly either the buyer returns the product to me, or I receive payment.Please advise me on the correct procedure for this situation since a standard Return Request is not available for cancelled orders.Is there a way to manually open a dispute or return process for this cancelled order?I want to follow eBay's rules completely. My account is very important to me, and I do not want to violate any policies.Thank you for your guidance.

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Cancelled order was shipped by mistake | Member To Member Support | eBay UK