Cancelled case fraudulent seller not refunding | Member To Member Support

ecke-3 · 2026-03-12T23:54:50.341000Z

I received 4 items from seller 1 x double dimmer and 3 x single.My electrician said that the double ones connection was burred. So I decided to send all 4 back when I tried to return one for being faulty I called Ebay and asked if I could return all 4 in the same box they came In and was told yes and they could update tracking after I'd sent and to take photos of them in box. I also took photo at post office to show weighed the same.When I opened a case to return the other 3 it was showing 1/3 and a price for one not 3. I tried to see how i could amend but there wasn't anyway. So I thought I'd cancel and retry. Now I cant reopen it and Ebay are saying they cant help . Seller is not refunding even though goods received 2 weeks ago. Surely Ebay should reopen if their return case wasn't working. Ive said I have screenshot showing it was 1/3 and wrong refund amount but they are not interested and even less so in the fraudulent seller. How can I escalate this! Ive spoken to my bank but this was paid using Ebay credit

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Cancelled case fraudulent seller not refunding | Member To Member Support | eBay UK