Locked
Discussion interactions are currently paused.
Cancelled an order and issued refund - postage cost have not been refunded by ebay
I recently sold an item with simple delivery where the seller (me) paid postage. It was an oversized item and ebay seems to havr removed that option from simple delivery so when I came to arrange shipping the only option available was a medium parcel.
Obviously this was far too small so I contacted the buyer to explain the situation. They never replied so I cancelled the order and issued a refund.
My issue is that the refund has taken the money out of my ebay balance but has refunded the postage charges from my bank account. Ebay should have refunded the postage as they automatically deducted the postage costs for "simple postage". I never generated a postage label so the postage money is unused and should have been refunded from ebay.
Will I get this back? Do I have to request a refund somehow?
Breakdown of the charges etc below:
Item sold for £45 including postage
Ebay charged buyer £2.50 "buyer protection"
Total amount paid by buyer £47.50
Postage deducted by ebay for simple delivery £7.19
Seller received £37.81
I then initiated a redund:
£2.50 buyer protection fee refunded by ebay.
£37.81 refunded from my ebay balance
£7.19 refunded from my bank account
Total I have refunded is £45 however I only received £37.81
Surely ebay should have refunded the postage as it went direct to them?
john1297576
Mentor6 months agoYou have to cancel the ebay label, repayment takes up to 30 days. Failure to cancel within time *allowed and you will not get a refund.
*I think it is 14 days.
Instructions in this https://www.ebay.co.uk/help/selling/posting-items/labels-packaging-tips/buying-printing-postage-labels?id=4157&st=3&pos=1&query=Buying%20and%20printing%20postage%20labels&intent=cancel%20postage%20label&lucenceai=lucenceai&docId=HELP1118
sealight_enereb
OP6 months agoThanks but wouldnt this only apply if I generated the label?
As I never generated the label, there isn't a label to cancel...
papso22
Mentor6 months agoYou still need to apply for a refund for the unused label.
Refunds are automatic when the buyer pays but not when it's 'seller pays'.
sealight_enereb
OP6 months agoThat still doesnt make a lot of sense to me.... how can I cancel something that never existed?
I've submitted a request for a refund for an unused label but given that there never was a label, just the costs deducted towards a label (which was never generated) I don't know how that will go.... guess I'll find out in a few weeks.
I've never had any issues before but most of my listings are "buyer pays shipping" so it's probably that which was caused an issue.
Either way, it's a ridiculous system and a lot of faff when there's no real reason for it. If postage can automatically be refunded appropriately for buyers there's no reason the same can't apply for sellers as well.
**peaseblossom**
Mentor6 months agoSimple Delivery is a pre-paid system so you had already paid for it.