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Cancellation refused but item had not been shipped when requested
I made a cancellation request yesterday when the item had not been shipped. Cancellation was refused this morning saying refused due to item having been despatched today but no email to say it has been shipped and no tracking updated. I know they do not have to accept cancellation and I can understand it being refused if it has already been shipped but why refuse when it hasn't been. Bearing in mind I purchased the item on Sunday 21st and it still hasn't been shipped.
I cannot understand why they do it as it just makes you wary about using them again.Â
Sorry having a Xmas moan bah humbug ! 🤩
2 comments
john1297576
Mentor7 months agoBecause of potential delays at this time of year, it does seem foolish of seller not to agree to cancel. What is the expected delivery date given by ebay?
If not delivered by that date you could open a Not received case, or if it arrives late, you can use that as a reason for a not as described return. Seller has to provide the return label.
If it is a new seller they may be struggling with Simple Delivery, but have already posted.
If you are registered to sell, you could always sell it on yourself.
18catsrfurryfriends
OP7 months agoBecause of the Xmas period the last estimated delivery date is the 2nd Jan which I would be happy about. What annoys me is as the item had not ben shipped why not cancel it he is a business seller with only a handful of things for sale and still not had any thing to say shipped so that was just an excuse to not to cancel as I say I know they are not obliged to cancel but it just all seems rather silly to me but hey ho or should I say ho ho ho!😀