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Cancellation and refund
Hi, my client canceled their order. Now i have difficulty accepting it, I choose "accept" option but nothing happens. They haven't got their money back nor I get any message from the website. Can you please advice me how to proceed?
3 comments
**peaseblossom**
Mentor11 months agoTry doing it from your orders page. Click on the dropdown menu arrow alongside the item and select Cancel order > Buyer asked to cancel.
Refunds don't happen instantly but the buyer should receive email notification.
do_620023
OP11 months agoThis message"Please let the buyer know if you can cancel this order."pops up on top of the page. I already told them but i cant go any further than this
**peaseblossom**
Mentor11 months agoUse a desktop and clear cookies or try another browser. If you still have problems contact ebay and ask them to check it for you. You can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid