Cancel Simple Delivery pre paid label.

Question

I live on the Isle of Wight. I’ve just sold a low value item and, by mistake, used EVRI via eBay’s ‘Simple Delivery’ as the courier. What I didn’t realised was there is no drop/off for the parcel on the IOW. It was only for £2.91. I’ve tried to cancel through eBay but it won’t allow it. I’ve also tried EVRI itself but no joy there. I’ve tried for the last two hours and am getting no where. You can’t talk to anyone and you can’t even have an Echat. It’s not the money, just the prin...

jckl1957 · Accepted Answer

If you read through the Simple Delivery pages, you would find instructions. You can't cancel the label - you can apply for a refund. Details in the link.  You may have to wait 30 days for your refund. (You can set up your postage options to exclude Evri.)   https://www.ebay.co.uk/claims/simple-delivery/refund/seller