Cancel a refund dispute | Member To Member Support

toyloop · 2026-01-14T20:08:33.545000Z

I sold an item. The buyer opened a refund dispute because the outer cardboard packaging had a mark on it. I offered a partial refund which they declined. We agreed on a new amount over message but it wouldn’t let me change or resend an offer. I agreed to bank transfer the amount if he closed the case but I sent the money and now there is no option for him to close the case. How do we close this case before it goes past the deadline for a resolution?

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Cancel a refund dispute | Member To Member Support | eBay UK