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Can the seller change delivery method after someone has purchased
I have had a diamond ring bought from me & in my description I had stated I would be free delivery with Royal mail special delivery but what I didn't realise was it the postage part it says evri. So I asked the buyer if they were ok with me sending it royal mail SD they said yes as it's safer. So my question is can I send it with royal mail or not because I don't trust evri. Sorry guys of any inconvenience.
3 comments
john1297576
Mentor11 months agoThink you need to cancel Evri label and use your preferred method, particularly as evri compensation is only £20.
shelley.7990
OP11 months agoThank you for answering my question. I am sorry for being annoying but my brain is not braining today. I have sold the item & I can't see a way to change the courier from evri to royal mail can you possibly explain how I do it or do I have to cancel the order & explain to the buyer. Many thanks
**peaseblossom**
Mentor11 months agoeBay's Simple Delivery doesn't cover jewellery so as said it's best to buy your own postage and request a refund for the ebay label here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
To mark the item as dispatched open the original Simple Delivery label. Then add the new tracking number via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking. That has to be done on a desktop browser. Cancel the label after that.