Can not dispatch international item as address incorrect.

Question

Hi. 👋 I can not dispatch an item as the address is incorrect and it will not let me correct it??

tressygirl · Answer

Firstly, apologies for the long delay in replying there was a technical issue with this particular board which prevented us from answering, until now.

I hope you have found a solution as it has been a couple of days since you asked, but if not the best way forward is to cancel the item, citing ' Problem with Buyer's Address'.

This will fully refund the buyer , and will not affect your seller performance.

Best to send the buyer a message too, explaining why you are cancelling.

Again, so sorry for this long delay it was out of her hands!

@n1ckjm