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Can no.longer send an item but cant refund as dont have the funds yet
Can anyone help. I posted an item for sale about 2mths ago. I had no idea that it had sold, 2 days ago as I am currently undergoing treatment in hospital. I've contacted the buyer to apologise profusely and explained that I won't be able to now send it. However, ebay have debited his acct but its not been credited to my acct yet. So I can't refund him.
How can I get ebay to release his monies back to him, or to get it to me, so that I can refund him quickly?
2 comments
jckl1957
·9 months agoSadly, that is not how it works.
Quite often, when you refund a buyer, you will be out of pocket for a short time.
Ebay will refund the buyer from your Ebay funds or your linked bank account and then they will release the buyer's funds to you.
john1297576
Mentor9 months agoAfter 2 months I am surprised it is still held by ebay, but this may be due to you being a newish seller.
You can refund at anytime, but ebay would take payment from your alternative source presumably your Bank Account, which should then release the original payment, which you could transfer back to your bank.