Can I undo refund now a missing parcel has been received? | Member To Member Support

raven_aca · 2026-01-19T12:04:04.256000Z

A customer reported their parcel as missing, it was marked as delivered to a click and collect location by Evri but it never arrived there. They requested a refund which I accepted, but now the parcel has finally turned up - it seems evri lied (surprise). The buyer attempted to cancel the refund request but unfortunately, the refund has already gone through. They are happy to pay - is there a way to reinstate the order payment?

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Can I undo refund now a missing parcel has been received? | Member To Member Support | eBay UK