Can I refund/cancel a postage label before/after dispatch date? | Member To Member Support

sbweb14 · 2025-10-08T12:17:54.234000Z

Firstly, I am the first-time seller and understand how selling work. However, I have a few questions about dispatch and postage label. A buyer placed an order item including delivery cost and it should be dispatched within 2 days but I have to wait for buyer's payment. I've already set-up bank detail and I assume it will be processed within 2 days or more (payouts). I also paid Royal Mail postage label as early preparation and unmarked dispatch. Royal Mail with QR code is not used yet. So, can I cancel/refund a postage label (if payment isn't completed after dispatch date, e.g more than 7 days)? What I mean, I cancel/refund a postage label before or possibly after dispatch date. I wait for a completion of buyer's payment and then I pay a new postage label and dispatch as usual. Note: I already sent a message to Ebay contact service but it said I have to wait for 48 hours, I don't have a time. Therefore, I wrote this.

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Can I refund/cancel a postage label before/after dispatch date? | Member To Member Support | eBay UK