Can I get a refund for a new fridge freezer that stopped working after 9 months?

Question

Fridge freezer stopped working after 9 months.Seller doesn't reply to my request to do something

tommystrezures · Answer

Is there a manufacturers warranty you can turn too?

tressygirl · Answer

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.

You are too late to claim a refund from eBay, and too late to claim from your payment provider, most offer a 120 day buyer protection policy.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.

@commerciant3

**peaseblossom** · Answer

I'm afraid it's too late to do anything via ebay or your payment provider but contact the manufacturer. There must be a warranty. If not you could use money claim online (previously the small claims court). Google for details. If the seller is a UK business seller report them to Trading Standards.