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Buying and customer support
Summary: neppy123 initiated a discussion on buying and customer support. tobiasd4 responded, and a subsequent interaction occurred involving neppy123 and *vyolla*. However, all contributions in the thread lacked any substantive content or further comments to detail the discussion topic.
OK service from a high turnover bookseller but the book(s) not only had different covers (as advertised can be) but appeared much older and different editions which in this case had tiny typefaces and tatty covers. So, disappointing. Have bought there before without a problem. Are books the only type of sale item where the seller does not have to illustrate the actual item being sold? It's not really fair on the buyers it seems to me. Is it especially true that only the large turnover booksellers can do this (lazy?) time-saving short-cut? Would like to know what Ebay thinks.
tobiasd4
Mentor3 months agoBig volume sellers often use library pictures, so not always pic of actual book.
But, does not stop you opening item not as described case.
Seller provides returns label,you post back for full refund.
neppy123
OP3 months agoThanks for the prompt reply. I understand all that part of the issue; my point was, why are they allowed to do that (we all know why really) when other sellers can't get away with the lazy? corner cutting. Prevention would be better for the customer than the cure. BTW, perhaps they know that as the books are often cheap then it does not matter so much and many people will not bother to go through the returns procedure.
*vyolla*
Mentor3 months agoThey use a stock photo because many of the listings for those books are multi quantity ones i.e. they may have more than 20 available. They're not going to photograph 20 different books and list them all.
The condition is shown in item specifics and should match any further description by the seller. If it doesn't, then buyers can return their book at the sellers expense, so can't lose out.