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Buyers protection and postage
I sold £950 scrap gold last night but the postage came in at £2.85.
I'm really not too happy at banging it in an envelope and sending it just tracked, ebay has generated the QR code to me already so it will be tracked to that number, I'm wondering would I be able to add onto that at the post office to insure it ?
7 comments
jckl1957
·10 months agoYou can't 'add onto' the Ebay label.
Personally, I would ignore the label - as long as you open it, the lot will be marked as sent - and pay for Next Day Special Delivery at the Post Office.
You won't be able to get that money back from the buyer or Ebay, but you will be using a fast, secure service you are happy with.
Unless you start your items at more than £750, Ebay will automatically list Simple Delivery as the postage option.
papso22
Mentor10 months agoDid you use Simple Delivery when you listed it?
twinkle58
OP10 months agoI'm really not sure, I must have.
To be honest I feel like just cancelling the order as I don't feel comfortable posting it off at that.
I'm such an idiot !
papso22
Mentor10 months agoI think cancelling might be best but you will get a defect and may get negative feedback.
Also, if everything in the lot is not properly UK hallmarked it will fail authentication, which is a whole other issue.
twinkle58
OP10 months agoThank you, I think I will cancel and risk the negative feedback, rather that than risk it going adrift in the mail.
twinkle58
OP10 months agoI messaged the seller explaining I may cancel for the reason stated and he replied "You had the jewellery going to Authenticity Guarantee first, which is secure, they then check it over,if everything is ok, they then forward to me by DPD secure delivery.
It is totally safe.
He's not happy as as he would be losing £140 topcashback if I cancel.
I just don't know what to do for the best
papso22
Mentor10 months agoYou could relist for him to purchase again as a buy it now, but with the correct postage.
If you use the simple delivery label and it goes missing on the way to the authenticator you are not covered.
I don't see why he wouldn't get cash back on the second purchase.