Buyers neighbour denies receiving package

Question

Ive just got a message from a buyer saying their order was delivered today however it was to their neighbour, but when they went go to receive it the occupants denied having the package despite there being proof that it was posted through the mailbox. Should i contact Ebay about it and see what to do or contact the courier (Royal Mail) and have them deal with it?

**peaseblossom** · Accepted Answer

eBay will go by the tracking.   So if that shows as delivered to the buyer they will not win a "not received" case and you will not have to issue a refund.    It's up to the buyer to sort it out with their neighbour, if they think that's where it is.