buyer with Royal mail claim form requesting refund | Member To Member Support

hep0890_m8bxmb · 2025-12-22T17:16:51.516000Z

A buyer has contacted me to say that his item has arrived damaged and there is nothing inside the package. This was an envelope sent by Royal Mail. It was delivered to him in a plastic bag with an apology letter and a suggestion that he makes a claim. He has instead asked to return the goods (ie nothing) and to request a refund. I feel that he should be claiming from Royal Mail, not me. What should I do?Thanks

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buyer with Royal mail claim form requesting refund | Member To Member Support | eBay UK