Buyer will not pick up parcel and submitted INR | Member To Member Support

chiswick_books · 2026-01-31T14:31:59.633000Z

I sent a parcel to Greece via Royal Mail, and they deal with ELTA in Greece. The parcel was posted to the buyer's home address. The buyer decided to divert the parcel to a postbox for pickup instead. ELTA gives you 48 hours to pick it up, which he did not. Then they take the parcel to the nearest branch, where it is now. The buyer left neutral feeback, said he didn't get the parcel yet, and that I should choose a better mail service. However I did not know who Royal Mail uses in Greece and that ELTA was in trouble financially so that things may go wrong. The buyer says they did not provide him with the PIN for the postbox and he "will not take 1.5 hours out of his life" to go to the post office to pick it up. He said he will not seek a refund, but will not close the case. Is there a chance I can explain this to eBay and not lose my item / money if I ask them to step in after 3 days? It is a problem that eBay does not consider a parcel delivered when a buyer diverts the parcel to a locker or post office and then does not pick it up.

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Buyer will not pick up parcel and submitted INR | Member To Member Support | eBay UK