Buyer wants to return item because "just didn't like it". What fees can I claim? | Member To Member Support

1crystalheaven · 2025-10-13T12:01:00.458000Z

My returns policy states I only accept returns that are either not as described, damaged or lost. Buyer has stated they "just didn't like it". Ebay has automatically allowed the return and I can't change the system. Why was it allowed by ebay?What fees do I have to pay on a return item? I offer free postage so I will be out of pocket by £3.55 already.Thanks for help because I keep getting stung on returns on items with free postage when buyer changes their mind.

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Buyer wants to return item because "just didn't like it". What fees can I claim? | Member To Member Support | eBay UK