Buyer wants to return after they have clearly broken the item | Member To Member Support

beastiecuffs · 2026-01-02T11:24:34.033000Z

So I sold a brand new bread maker 2 weeks ago, now they sat they want to return as it was broken in transit, and sent me 2 photos, where its supposedly broken in transit is literally impossible, the only reason it could break where it has, is by someone trying to remove e a screw yo access the insides, now I had this last year with a bose stereo component, the guy clearly ,bought the item took the insides out a d swapped for his broken inner workings, but broke the plastic casings in doing so, the photos and his messages showed his guilt but ebay still paid him the refund out of my money without my approval, so I'm asking do we have no seller protection against deception and stealing our property and damaging our goods then send it back to us and we have to kindly refund them.

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Buyer wants to return after they have clearly broken the item | Member To Member Support | eBay UK