Buyer wants to return a camera lens, claims 'it doesn't fit' | Member To Member Support

old-jud · 2025-12-18T16:12:40.488000Z

Hi everyone, I recently sold a Canon M-fit lens, my listing clearly states it is an 'M' fit lens.The buyer received it on the December 3rd, this afternoon I had an email off ebay saying he wants to return it because 'it doesn't fit'. The lens is in perfect condition, I used it with a Canon M5 body which I have sold on. The lens is no use to me now, as I sold the body after selling the lens. It has taken the buyer FIFTEEN DAYS to decide the lens doesn't fit, I am not that familiar with the return process, I see that ebay have given me the following options.......Accept the return.Decline the return.Offer a full or partial refund. As I have previously stated, the lens is of no use to me now. As I see it the buyer has been negligent and not researched the lens to see if it fits his camera (assuming that is the real problem).Can I refuse a refund? What is my best option?I have sent the buyer this message and I am awaiting his response......'Could you explain what the problem is? You say the lens doesn't fit your camera? Did you check this before bidding?'Thanks in advance for any advice.

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Buyer wants to return a camera lens, claims 'it doesn't fit' | Member To Member Support | eBay UK