Buyer wants to collect after purchasing item | Member To Member Support

donsebesky · 2026-04-16T15:15:06.312000Z

My buyer has decided they want to collect after paying for the item and postage. I have received the funds and we’re both happy. but eBay is waiting for me to dispatch and the buyer has no QR code. How do we tell eBay what’s happening?I’m happy to refund the postage cost to the buyer but I can’t find an option to do that. thank you

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Buyer wants to collect after purchasing item | Member To Member Support | eBay UK