Hi folks, Just sold an item for £100 . The buyer has paid but then told me the address auto-completed and wrong. I choose the simple delivery method so have a prepaid label ready. Can I just put their correct address and stick it over the address part of the label? Sounds like this leaves me open for an 'item has not arrived' scam. But if I cancel and relist there will be fees. And does the cancellation count against my rating? Thanks

There are no listing fees for private sellers. As advised, cancel the sale and refund the buyer. Relist the item - you can use BIN if that suits you and the buyer although, depending on how they paid, the buyer might not get their payment back immediately. Keep the buyer 'in the loop'. Explain you have cancelled, refunded and relisted and you are happy for them to buy the item again but they must use their correct address at checkout. Ebay will refund the buyer for postage but that...

Buyer wants to change delivery address | Member To Member Support

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Buyer wants to change delivery address | Member To Member Support | eBay UK